An increasing number of prefectures and municipalities in Japan are enacting ordinances to help businesses combat ¡°customer harassment.¡± But while some businesses say such ordinances have made it easier for them to take a firm stand against abusive customers, such behavior has not been completely eradicated.
Experts are calling for further efforts to make the ordinances?more widely known.
A 40-year-old manager of Aoki Super, a supermarket chain operating 50 stores in Aichi Prefecture, remembers being yelled at by a customer after the prefecture enacted an ordinance on abuse by customers in October last year.
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