About six months after Gary Gilpin leased a Subaru Outback from a California dealer, the screen went blank and wouldn¡¯t come back on. Gilpin took the car to the dealer for what he figured would be a quick reset.

¡°It was a whole month before I got my car back,¡± said Gilpin, who runs a sailboat chartering and brokerage business.

Some people would have just fumed. Gilpin sued.