Fraser Townley eyes two gaping holes in the side of a pallet one of his workers just pulled out of the orange Hapag-Lloyd shipping container that arrived here at his warehouse from China one recent chilly morning.

¡°Clearly a forklift,¡± he mutters.

The damage could have happened anywhere along the 10,710-mile (17,236-kilometer) odyssey his company¡¯s gaming controllers made from China¡¯s Guangdong province where they are manufactured to his warehouse 30 miles south of Boston ¡ª just one stop along their way to big-name retailers like Best Buy. Yet Townley, CEO of T2M, is grateful to have his products arrive at all.