Everyone calls her the Toast Lady.

For 43 years, Chisato Kijima has been serving huge ¡°American-style¡± meals at Cafe Y to pilots and cabin crew staying at nearby hotels in Umeda.

When she started out in a cramped basement space in Osaka¡¯s business district, many of her customers ¡ª hungry and jet lagged after long flights ¡ª flew for Pan Am, then Northwest Airlines (since merged with Delta Air Lines).