Yoshikawa, Saitama Pref. ¨C Mos Food Services on Wednesday unveiled an artificial intelligence-based system to process drive-thru orders at its restaurants.
The Japanese hamburger chain aims to improve store management efficiency by automating part of customer interaction with conversational AI amid a serious labor shortage.
The company plans to introduce the new AI system at multiple outlets in fiscal 2026, which begins in April.
In a media demonstration held at a store in the city of Yoshikawa, Saitama Prefecture, a Mos Food employee acting as a customer spoke into a microphone to place a drive-thru order.
The AI system took the order after making suggestions such as, ¡°We recommend a limited-time avocado burger.¡±
Once the system is introduced, store employees will prepare food based on customer orders transmitted from the AI system.
The system was developed by an information technology service company in Tokyo.
In the hamburger industry, the use of mobile and touchscreen ordering systems is spreading, but the adoption of AI has been slow.
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