If you¡¯re just getting up to speed on chatbots and copilots, you¡¯re already falling behind. Talk in Silicon Valley now is squarely focused on ¡°agents¡± ¡ª artificial intelligence that can handle multistep chores like onboarding clients, approving expenses and not just routing but actually responding to customer-service requests, all with minimal human supervision.
OpenAI CEO Sam Altman calls agents ¡°the next giant breakthrough.¡± Salesforce has already signed deals to install AI agents at more than 200 companies including Accenture, Adecco Group, FedEx, International Business Machines, and RBC Wealth Management.
¡°We¡¯re really at the edge of a revolutionary transformation,¡± Salesforce CEO Marc Benioff said on the software company¡¯s most recent earnings call. ¡°This is really the rise of digital labor.¡±
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